Welcome
GOLDSOUL IS DESIGNED TO ENHANCE AND SECURE YOUR BUSINESS FOUNDATION THROUGH REMARKABLE CUSTOMER SERVICE.
Imagine a world where everyone was genuine. What if we put others before ourselves and wholeheartedly invested in the lives of those around us? What if serving others and showing kindness was the everyday norm?
Now, imagine if every company made this their living, breathing, business model. How differently customers would feel about letting go of their hard-earned money, knowing deep down it didn’t feel like a payment, instead a financial reward for the exceptional service they received.
Customer service sets you apart. It is the absolute deciding factor in which a consumer chooses your business over your competition time and time again. The definition of career foolishness is believing that your business is unshakeable or irreplaceable. There is always someone, somewhere, more willing to do your job and do it better.
A consumer will go wherever they feel the most valued and appreciated, hands down. When you comprehend the importance of investing in others, your heart softens and your mindset begins to change. The reward? Your soul smiles, your business explodes, and your pocketbook expands.
A Note From Alyssa:
From cornfields and small town living, to high-rises and the hustle of city life, I welcome you into my world. Born and raised Ohio proud, full of life and love for others, my name is Alyssa Rowland, and I am the creator and founder of GoldSoul. Since my first paid position at the ripe age of thirteen, a desire to build relationships and provide genuine customer service was in my blood. After graduating from the Ohio State Beauty Academy, I continued to learn and perfect my craft - embodying the word Excellence as my "True North".
My business tool belt consists of four major components: Kind-Hearted Critical Conversations, Educating vs Selling, Embracing Company Culture and The Art of Customer Loyalty. With prior management experience and currently over 16 years in the service industry, I am fortunate to have the opportunity to speak, teach, coach, and serve others daily. I live and breathe for making other people feel valued. My passion is educating businesses about longterm success through the vital avenue, customer service. Chivalry belongs in every single industry. I believe when kindness, hard work, and a genuine heart collide, one’s GoldSoul is revealed. It would be my great honor to help you rediscover yours.
“ Our guests are the most important visitors on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so. ”
- Gandhi
- Gandhi
Our mission is to teach everyone, everywhere, how to serve authentically, care genuinely, and invest in the lives of others.
Education & Coaching
We lovingly, yet with boldness, advise companies large and small to understand the significant value of customer service. Our service is to inform, encourage, implement, and equip your team with refreshing new ideas for advancement. We’ll help you grasp the unspoken expectations and desires of your consumers. Key tools are provided to help you exceed those expectations and create lifelong raving fans.
Hourly courses, individual or group coaching, and full day seminars are designed and customized to meet your company’s needs. Inquires may be sent to alyssa@biggoldsoul.com to schedule classes, coaching and speaking engagements. A complimentary consultation is encouraged to ensure that all education is tailor-made to align with your business model.
Services Offered
SEED & SOIL . . .
SETTING YOURSELF UP FOR A GARDEN OF WEALTH
Laying the groundwork for a profitable business is crucial. It takes time, effort, care, and attention, much like preparing the soil for a plentiful garden. Seed & Soil, created specifically for students, introduces the significance of customer service and focuses on the four main phases of career success: preparation, planting, growth, and harvest. With education, dedication, and a customer-care centered mindset, there is nothing one cannot achieve.
APPLE ADVANCEMENT . . .
ANCHOR YOUR ROOTS AND BEAR MORE FRUIT
The process of a tiny seed transforming into gorgeous apple tree doesn’t happen overnight. Depending on the variety, it can take anywhere from 3-8 years for a tree to produce apples. Growth within a company can look comparatively the same. Every business should have a strong operating system in place. Setting expectations and providing the tools and education to exceed them is a must. Apple Advancement is designed for recent graduates and new talent. This course assists business owners and managers by challenging associates to view the big picture and secure their roots within your company. Success is an investment of time, money, and consistency. Your employees need it, your consumers crave it, and your business deserves it.
CORE CUSTOMER SERVICE . . .
DISCOVER THE STAR WITHIN
3 CE Hours (The Ohio State Board Of Cosmetology)
What unshakeable systems and values are found at the core of your company? Does your staff reflect your business model? Implementing a training program can be challenging and extremely time consuming, but when executed properly, it paves the way for success all around. Core Customer Service, a course welcome for all staff, refreshes the mind on the importance of customer service. The seven unspoken expectations of consumers are revealed to keep your business proactive. At the core of an apple, seeds are found reminding you of where growth began. Businesses that fail to nurture their employees have lost the key to never ending growth, but those who view success from a “different angle” and care for the seeds, discover all the amazing stars inside.
PRICING . . .
Education Courses: $1250 | Up to 10 Participants
Additional Participants: $50
Hourly Coaching: $125|Hour
Longterm Partnership Plans Available
